Terms of Service
1. Acceptance of Terms
1.1 These Terms of Service ("Terms") govern your use of the website located at revelationgoldgroup.com (the "Site") and your purchase of products and services from Revelation Gold Group ("RGG," "Company," "we," "us," or "our"), whether made through the Site, by telephone, by email, or in person. By accessing the Site, placing an order, or using our services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use the Site or our services.
1.2 Section 23 of these Terms contains an agreement to arbitrate disputes and a waiver of class actions. Please read it carefully.
2. Eligibility
2.1 You must be at least eighteen (18) years of age and legally able to enter into binding contracts to use our services. By placing an order, you represent that you meet these requirements and that all information you provide to us is true, accurate, and complete.
3. No Investment, Tax, or Legal Advice
3.1 RGG sells physical precious metals and facilitates self-directed precious metals IRA accounts. RGG is not a registered investment adviser, broker-dealer, tax advisor, or law firm. Nothing on the Site, in our marketing materials, or stated by any RGG representative constitutes financial, investment, tax, or legal advice, and none of it should be relied upon as such. This content is not financial advice.
3.2 Precious metals prices fluctuate and may decline. RGG makes no representation, promise, or guarantee regarding the future value, performance, or return of any product. Past performance is not indicative of future results. Any calculator, chart, or illustration on the Site is provided for general informational purposes only.
3.3 References to "tax-free" options or tax savings on the Site refer only to (a) state sales tax exemptions that may apply to certain bullion purchases, and (b) the tax-advantaged treatment that may be available through a qualifying gold IRA. Tax treatment depends on your individual circumstances and applicable law, which may change. You are solely responsible for consulting a qualified tax professional, attorney, or financial advisor before making any purchase or retirement account decision.
4. Orders and Pricing
4.1 Prices for precious metals are based on prevailing market prices and change continuously. Your price is fixed ("locked") only when your order is confirmed by an RGG representative, either verbally on a recorded line or in writing. A confirmed order is a binding agreement to purchase at the locked price.
4.2 Following confirmation, you will receive a written order confirmation or invoice. Please review it promptly and notify us immediately of any discrepancy.
4.3 RGG reserves the right to refuse or cancel any order, in whole or in part, including orders affected by pricing or typographical errors, product unavailability, suspected fraud, or failure to satisfy identity verification or anti-money laundering requirements.
5. Payment
5.1 RGG accepts payment by ACH debit, personal or business check, bank wire transfer, and such other methods as we may approve. Payment in full must be received within the time period stated on your invoice or order confirmation.
5.2 All payments must be made from an account held in your legal name. RGG may reject payments from third-party accounts or accounts it cannot verify.
5.3 If payment is not received in full and on time, RGG may cancel your order, and you will be responsible for any market loss and fees as described in Section 9.
6. ACH Debit Payments
6.1 By providing your bank account information and authorizing an ACH debit, whether verbally on a recorded line or in writing, you authorize RGG to initiate an electronic debit from your designated account in the amount agreed upon. You represent that you are the owner of, or an authorized signer on, the account and that the account and routing numbers you provide are accurate.
6.2 ACH transactions typically settle within one (1) to three (3) business days. Processing may be delayed by weekends, bank holidays, or bank-level issues. RGG will not ship products until funds have cleared.
6.3 If an ACH debit is returned or rejected for insufficient funds, incorrect account information, a closed account, or any other reason within your control, RGG may cancel your order, and you agree to pay any returned-payment fees permitted by law and any market loss as described in Section 9.
6.4 RGG confirms and records your authorization before initiating any ACH debit. Once initiated, an authorized ACH debit is final and may not be canceled. If you dispute, stop, or seek to reverse an ACH debit that you authorized, you remain liable for the full amount of the debit, any market loss under Section 9, returned-payment fees permitted by law, and reasonable costs of collection, including attorneys' fees, and you authorize RGG to provide your recorded authorization to your financial institution. A copy of your authorization will be provided upon request. Nothing in these Terms limits any right you may have under applicable law with respect to a transaction you did not authorize.
7. Wire Transfers
7.1 Upon confirmation of your order, RGG will provide official wire instructions. RGG will never change its wire instructions by email. Before sending funds, you agree to verify the wire instructions by calling RGG directly at (888) 465-3049. RGG is not responsible for funds sent to an account other than the one provided in RGG's verified instructions.
7.2 Wire transfers must be sent from a bank account held in your legal name. You are responsible for all bank, intermediary, and currency conversion fees, and the full invoiced amount must be received by RGG.
7.3 Wire transfers are generally final once executed by your financial institution. RGG is not liable for delays, losses, or errors resulting from incorrect information you provide, transmission errors, or delays within the banking system.
8. Cryptocurrency Payments
8.1 Where RGG accepts cryptocurrency, payment must equal the U.S. dollar amount quoted at the time of your order. Blockchain transactions are irreversible once confirmed. You are solely responsible for sending the correct amount to the wallet address and network specified by RGG, and RGG is not responsible for funds lost due to an incorrect address, network, or token.
8.2 You represent that you are the owner of the sending wallet. All cryptocurrency payments are subject to the identity verification and anti-money laundering procedures described in Section 16.
9. Cancellations and Market Loss
9.1 Because precious metals prices change continuously, a confirmed order may not be canceled without consequence. If you cancel a confirmed order, or if RGG cancels it due to non-payment, returned payment, or failure to complete required verification, you agree to pay RGG any market loss, meaning the difference between the locked price and the price at which RGG can resell or reverse the metals, together with any fees disclosed in your order confirmation.
9.2 RGG may deduct any amount owed under this Section from funds it holds on your behalf.
10. Shipping, Title, and Risk of Loss
10.1 Products are shipped fully insured, in discreet packaging, and require a signature upon delivery. Products will ship only after payment has cleared and all verification requirements are satisfied. Shipping timeframes are estimates and are not guaranteed.
10.2 Title and risk of loss pass to you upon delivery to the shipping address on your order. You must inspect your shipment promptly upon receipt and report any damage, shortage, or discrepancy to RGG immediately, and before signing for any package that shows visible tampering.
10.3 Products purchased for a gold IRA are shipped directly to the approved depository designated by your custodian and are not delivered to you.
11. Gold IRA Accounts
11.1 RGG is not an IRA custodian or trustee. Self-directed precious metals IRA accounts are established and held by an independent custodian of your choosing, and your account is governed by the custodian's agreements and fee schedules, which are separate from these Terms. Metals held in an IRA must be stored at an approved depository.
11.2 RGG facilitates the purchase of IRA-eligible metals and assists with account paperwork, rollovers, and transfers. You are responsible for determining whether a rollover, transfer, or contribution is appropriate for you and for consulting a qualified tax professional regarding its consequences.
12. Buyback
12.1 RGG may offer to purchase precious metals from customers. Any buyback is at RGG's discretion, at a price quoted at the time of the transaction based on prevailing market conditions. RGG does not guarantee that it will repurchase any product or the price at which it will do so.
13. Subscription Plans and Affiliate Sites
13.1 Subscription plans and certain direct purchases may be offered through websites operated by our affiliate, Retrieve, including retrieveus.com and retrieve.gold. Purchases made on those websites are governed by the terms of service posted on those websites.
14. Sales Tax
14.1 RGG complies with applicable state and local sales tax laws. Whether sales tax applies to a precious metals purchase depends on the product, the transaction amount, and the delivery location, and the rules vary by state. Applicable taxes will be calculated and charged based on the final delivery address, and you agree to pay all taxes associated with your purchase.
15. Referral Program
15.1 Rewards under RGG's Love Thy Neighbor referral program are earned only when a referred person completes a qualifying purchase and are subject to the program terms provided at enrollment. Self-referrals are not permitted. RGG may modify or discontinue the program at any time.
16. Identity Verification and Anti-Money Laundering
16.1 RGG maintains an anti-money laundering program in accordance with applicable federal law. You agree to provide identification, source-of-funds information, and other documentation upon request. RGG may decline, delay, or cancel any transaction that it cannot verify or that raises compliance concerns, and may report activity to government authorities as permitted or required by law. Please see our Anti-Money Laundering Policy for additional information.
17. Intellectual Property
17.1 All content on the Site, including text, graphics, logos, photographs, videos, software, and the selection and arrangement thereof (the "Content"), is owned by or licensed to RGG and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, revocable license to view and download the Content solely for your personal, non-commercial use, provided that all proprietary notices remain intact. You may not reproduce, modify, distribute, sell, or create derivative works from the Content without our prior written consent.
17.2 The names, logos, trademarks, and service marks displayed on the Site, whether registered or unregistered, are the property of RGG or their respective owners and may not be used without prior written consent.
18. Use of the Site
18.1 You agree not to: (a) use the Site for any unlawful purpose; (b) provide false or misleading information; (c) attempt to gain unauthorized access to the Site or its systems; (d) interfere with the operation of the Site; or (e) use any automated means to access or collect data from the Site without our written permission.
19. SMS/Text Messaging Terms
19.1 By opting in to RGG's text messaging program, you agree to receive recurring text messages from or on behalf of RGG at the mobile number you provide, including service messages such as order updates and account alerts, and marketing messages. Messages may be sent using automated technology. Consent is not a condition of any purchase.
19.2 Message frequency varies. Message and data rates may apply. You may opt out at any time by texting STOP to (888) 465-3049, after which you will receive one confirmation message. For help, text HELP to (888) 465-3049 or email admin@revelationgoldgroup.com. Wireless carriers are not liable for delayed or undelivered messages.
19.3 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party.
20. Disclaimer of Warranties
20.1 THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, RGG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE AND CONTENT, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RGG DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PRICING OR OTHER INFORMATION ON THE SITE IS CURRENT AT ALL TIMES.
21. Limitation of Liability
21.1 TO THE FULLEST EXTENT PERMITTED BY LAW, RGG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR INVESTMENT VALUE, ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCT. RGG'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO RGG FOR THE TRANSACTION GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.
22. Indemnification
22.1 You agree to indemnify and hold harmless RGG and its officers, employees, and agents from any claims, losses, and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of law, or information you provide that is inaccurate.
23. Dispute Resolution; Arbitration; Class Action Waiver
23.1 Informal Resolution. Before filing any claim, you agree to contact RGG and attempt to resolve the dispute informally for at least thirty (30) days.
23.2 Arbitration. Any dispute arising out of or relating to these Terms, the Site, or any purchase from RGG that is not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in Los Angeles County, California, or by video conference, unless otherwise agreed. Either party may instead bring an individual claim in small claims court if it qualifies.
23.3 Class Action Waiver. Disputes shall be resolved only on an individual basis. You and RGG waive any right to bring or participate in a class, collective, or representative action.
23.4 Opt-Out. You may opt out of this Section 23 by sending written notice to RGG at the address in Section 27 within thirty (30) days after you first accept these Terms.
24. Governing Law
24.1 These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles, and by the Federal Arbitration Act with respect to Section 23.
25. Changes to These Terms
25.1 We may update these Terms from time to time by posting the revised Terms on the Site and updating the "Last Updated" date above. Revised Terms apply to orders placed after their posting. Your continued use of the Site or our services after the posting of revised Terms constitutes acceptance of them.
26. General Provisions
26.1 These Terms, together with your order confirmation and our Privacy Policy, constitute the entire agreement between you and RGG regarding their subject matter. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent. RGG is not liable for delays or failures caused by events beyond its reasonable control.
27. Contact Information
27.1 Questions regarding these Terms may be directed to Revelation Gold Group, 9440 Santa Monica Blvd, Suite 301, Beverly Hills, California 90210; by telephone at (888) 465-3049; or by email at Info@RevelationGoldGroup.com.
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